PRIVACY  POLICY

SPECIAL CATEGORY DATA HANDLING

Certain data requires special handling because if disclosed accidently, it could have a harmful effect on you. This includes sensitive data such as race and ethnic origin, political opinions, religious or philosophical beliefs, genetic data, biometric data, health or sexual orientation. As such, we will only use this data with your consent unless it is in your vital interest (threat to your life), it is in our legitimate interests, where there is a legal obligation or a contractual commitment.

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SECURITY OF ALL DATA

We use Internet standard encryption technology (“SSL” or “Secure Socket Layer” technology) to encode personal data that you send to us when sending a membership request through the website or registering on our ‘Academy’ learning portal. To check that you are in a secure area of the Website before sending personal data to us, please check that your browser displays an image of a closed padlock or an unbroken key.

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However, please note that whilst we take appropriate technical and organisational measures to safeguard the personal data that you provide to us, no transmission over the Internet can ever be guaranteed secure. Consequently, please note that we cannot guarantee the security of any personal data that you transfer over the Internet to us.

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We will take all steps reasonably necessary to ensure that all personal information is treated securely and in accordance. Access to your personal information will be restricted to such staff and other individuals as are necessary for the purposes for which the information was collected.

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Unless we explain otherwise to you, we’ll hold relevant data for as long as we have reasonable business needs – i.e. for managing our relationship with you and managing our operations.

We retain information about our ILM qualification candidates indefinitely for the purposes of external scrutiny.

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If you join one of our membership networks, we will retain your information while you are a member. At the point of non-renewal you can notify us whether you wish your data to be erased.  You can opt-out of marketing mailings at any time.

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Note that if you have been a client, if you unsubscribe from our marketing mailings, we will retain information about our work with you as follows:

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• Information relating to financial transactions, which includes some personal data is held for up to 10 years within our accounts system.

• Relevant paper-based and electronic documents recording client sessions

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If you have signed up for email mailings you remain on the list until you unsubscribe, which you can do at any time, or we decide to purge our systems.

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YOUR DATA PROTECTION RIGHTS

Under data protection law, you have rights including:

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Your right of access – You have the right to ask us for copies of your personal information.

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Your right to rectification – You have the right to ask us to rectify personal information you think is

inaccurate. You also have the right to ask us to complete information you think is incomplete.

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Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

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Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

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Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.

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Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

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You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

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Please contact us at the address below if you wish to make a request.

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