Course summary
Course preview
Sample workbook
Expert team
Learning outcomes
Course reviews
Further information
What's included
Course benefits

http://activeimaginations.co.uk/2019/09/02/ping-pong-puff/ Online

Meeting Customer Needs

In house?

http://mattmcguire.ca/com/embed/zUFqHLHkb7c If you are looking for this programme to be delivered in house, specifically for your organisation, please get in touch.
Group discounts?

10% discount for purchases of 10 or more courses.
Payment options?

Option to request an invoice available at checkout stage. Payment plans available for self funders.

Buy now Contact us

This leadership short course covers a range of topics around ‘The Customer’. Good leaders and Managers will understand that customer care is a business priority, and that it is vital that customer needs are identified and met.

Whether it is in the public or private sector, we all have internal and external customers. Understanding the customer journey in all of its aspects is a key component to organisational efficiency.

Successful businesses put the needs and expectations of customers at the heart of what they do. This course shows managers how they can contribute to a customer service culture through effective communication and taking responsibility for meeting customer needs.

But what are the barriers to good customer care, and how can these be best overcome?

Try our online demo or Download a sample workbook

This short course answers these questions and is essential for anyone starting out or looking to better themselves in their leadership or management role. It will provide you with all the knowledge and skills you need to meet your customer needs, and will also look at ways in which this can be applied in real-world scenarios.

By the time you have completed this course, you will have a clear plan of action to help you take what you have learnt and apply it in real life. You will also benefit from a ‘Leadership Showcase’ tool which forms part of the personal development workbook that is included with this course.

hours learning

reflective workbook

days access

24/7

availability

Download a sample online workbook

Includes reflective activities that run directly alongside the online course content
Includes an action planning toolkit after each module to begin to focus on next steps following completion of the course

Leadership showcase tool to ‘showcase your development through this programme’ with your line manager or sponsor
Interactive or downloadable versions of our workbook are available

Download here

Learning Outcome 1

Master the basic principles and benefits of good customer care

Learning Outcome 2

Identify the barriers to customer care

Learning Outcome 3

Recognise internal and external customers, and the importance of meeting their different needs

Learning Outcome 4

Deal with difficult customers and their complaints

"We have created an interactive and engaging learning experience using simple navigation, colourful imagery, interactive activities and a comprehensive workbook that applies the learning directly to you and your role."

Sally McAlinney, Online Course Developer

Further information

Online

Meeting Customer Needs

IS THIS THE RIGHT COURSE FOR ME?

If you are looking to emphasise customer care in your role or organisation, this course will give you the knowledge and skills that you need. It is easy to follow and accessible, and will leave you with tools and techniques that you will be able to apply in real-life scenarios.

HOW IS THIS COURSE DELIVERED?

This leadership short course is delivered using our expert online resources.

These resources include interactive and highly engaging learning materials and a comprehensive course workbook that runs directly in line with the online course.

Blended solutions: In addition to the online materials we can also provide additional ‘Live Online’ tutorials or face to face support so that you can access the best of both worlds. (Additional costs will apply).

PROGRESSION

We are sure you will enjoy this leadership short course; when you have completed, you can choose from a whole suite of Online Xenonex leadership and management courses.

Alternatively, you could book onto one of our ILM Accredited courses:

ILM 3 Award or Certificate in Leadership and Management
ILM 3 Award or Certificate in Effective Coaching

Buy now

What's included?

Learning materials written by subject matter experts

Accompanying Xenonex interactive workbook

Engaging and interactive materials

Bite sized modules designed to tackle one at at time

Leadership Showcase and Personal Action Plan

Xenonex Certificate upon completion

What are the benefits?

For individuals

More confidence that your customers are getting great service

A more harmonious team through the identification of internal customers

Create your customer journeys and plan ahead

Reflect on your organisation and your own customer service practices

For organisations

Fewer complaints and ultimately greater revenue

A customer-focussed team working with greater harmony

Create a platform for growth from a stronger customer base

Better feedback from your customers, and enhanced relations