MEETING CUSTOMER NEEDS

This short course covers a range of topics around ‘the customer’. Good leaders and managers will understand that customer care is a business priority, and that it is vital that customer needs are identified and met.

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All organisations, whatever sector they are in, have internal and external customers. Understanding the customer journey in all its aspects is a key component of organisational efficiency.

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Successful businesses put the needs and expectations of customers at the heart of what they do. This course shows managers how they can contribute to a customer service culture through effective communication and taking responsibility for meeting customer needs.

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What are the barriers to good customer care? How can these be best overcome? Find out more on this short course.