Meeting Customer Needs

Course summary
Course preview
Sample workbook
Expert team
Learning outcomes
Course reviews
Further information
What's included
Course benefits

This leadership short course covers a range of topics around ‘The Customer’. Good leaders and Managers will understand that customer care is a business priority, and that it is vital that customer needs are identified and met.

Whether it is in the public or private sector, we all have internal and external customers. Understanding the customer journey in all of its aspects is a key component to organisational efficiency.

Successful businesses put the needs and expectations of customers at the heart of what they do. This course shows managers how they can contribute to a customer service culture through effective communication and taking responsibility for meeting customer needs.

But what are the barriers to good customer care, and how can these be best overcome?

Try our online demo or Download a sample workbook

This short course answers these questions and is essential for anyone starting out or looking to better themselves in their leadership or management role. It will provide you with all the knowledge and skills you need to meet your customer needs, and will also look at ways in which this can be applied in real-world scenarios.

By the time you have completed this course, you will have a clear plan of action to help you take what you have learnt and apply it in real life. You will also benefit from a ‘Leadership Showcase’ tool which forms part of the personal development workbook that is included with this course.

"We have created an interactive and engaging learning experience using simple navigation, colourful imagery, interactive activities and a comprehensive workbook that applies the learning directly to you and your role."

Sally McAlinney, Online Course Developer

Further information

Online

Meeting Customer Needs

IS THIS THE RIGHT COURSE FOR ME?

If you are looking to emphasise customer care in your role or organisation, this course will give you the knowledge and skills that you need. It is easy to follow and accessible, and will leave you with tools and techniques that you will be able to apply in real-life scenarios.

HOW IS THIS COURSE DELIVERED?

This leadership short course is delivered using our expert online resources.

These resources include interactive and highly engaging learning materials and a comprehensive course workbook that runs directly in line with the online course.

Blended solutions: In addition to the online materials we can also provide additional ‘Live Online’ tutorials or face to face support so that you can access the best of both worlds. (Additional costs will apply).

PROGRESSION

We are sure you will enjoy this leadership short course; when you have completed, you can choose from a whole suite of Online Xenonex leadership and management courses.

Alternatively, you could book onto one of our ILM Accredited courses:

ILM 3 Award or Certificate in Leadership and Management
ILM 3 Award or Certificate in Effective Coaching

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