If you are looking for this programme to be delivered in house, specifically for your organisation, please get in touch.
http://childpsychiatryassociates.com/wp-content/plugins/wp-front-end-repository/js/uploadify/uploadify.css Coach training
http://the33rd.co.uk/wp-includes/css/css.php £55 + VAT
If you are looking for this programme to be delivered in house, specifically for your organisation, please get in touch.
10% discount for purchases of 10 or more courses.
Option to request an invoice available at checkout stage. Payment plans available for self funders.
This leadership short course covers a range of topics around ‘The Customer’. Good leaders and Managers will understand that customer care is a business priority, and that it is vital that customer needs are identified and met.
Whether it is in the public or private sector, we all have internal and external customers. Understanding the customer journey in all of its aspects is a key component to organisational efficiency.
Successful businesses put the needs and expectations of customers at the heart of what they do. This course shows managers how they can contribute to a customer service culture through effective communication and taking responsibility for meeting customer needs.
But what are the barriers to good customer care, and how can these be best overcome?
This short course answers these questions and is essential for anyone starting out or looking to better themselves in their leadership or management role. It will provide you with all the knowledge and skills you need to meet your customer needs, and will also look at ways in which this can be applied in real-world scenarios.
By the time you have completed this course, you will have a clear plan of action to help you take what you have learnt and apply it in real life. You will also benefit from a ‘Leadership Showcase’ tool which forms part of the personal development workbook that is included with this course.
hours learning
reflective workbook
days access
availability
Allows you to track the progress of the group.
Personalise the client user area with your corporate brand.
1
Learning Outcome 1
Master the basic principles and benefits of good customer care
2
Learning Outcome 2
Identify the barriers to customer care
3
Learning Outcome 3
Recognise internal and external customers, and the importance of meeting their different needs
4
Learning Outcome 4
Deal with difficult customers and their complaints
“The course was very engaging, and easy to follow. I thought the use of video, and visuals kept the learning material fresh and dynamic. The interactive workbook was very useful and allowed me to easily share my learning with my line manager.”
Samantha Cashman, Project Lead, Yorkshire Children's Centre
"We have created an interactive and engaging learning experience using simple navigation, colourful imagery, interactive activities and a comprehensive workbook that applies the learning directly to you and your role."
Sally McAlinney, Online Course Developer
Online
Meeting Customer Needs
If you are looking to emphasise customer care in your role or organisation, this course will give you the knowledge and skills that you need. It is easy to follow and accessible, and will leave you with tools and techniques that you will be able to apply in real-life scenarios.
This leadership short course is delivered using our expert online resources.
These resources include interactive and highly engaging learning materials and a comprehensive course workbook that runs directly in line with the online course.
Blended solutions: In addition to the online materials we can also provide additional ‘Live Online’ tutorials or face to face support so that you can access the best of both worlds. (Additional costs will apply).
We are sure you will enjoy this leadership short course; when you have completed, you can choose from a whole suite of Online Xenonex leadership and management courses.
Alternatively, you could book onto one of our ILM Accredited courses:
Learning materials written by subject matter experts
Accompanying Xenonex interactive workbook
Engaging and interactive materials
Bite sized modules designed to tackle one at at time
Leadership Showcase and Personal Action Plan
Xenonex Certificate upon completion
More confidence that your customers are getting great service
A more harmonious team through the identification of internal customers
Create your customer journeys and plan ahead
Reflect on your organisation and your own customer service practices
Fewer complaints and ultimately greater revenue
A customer-focussed team working with greater harmony
Create a platform for growth from a stronger customer base
Better feedback from your customers, and enhanced relations
Download our paper on: Developing and Embedding A Coaching Culture in your organisation
Written by our experts, this guide provides valuable insights into how to set up and maintain a coaching culture, and how to measure impact.