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Sample workbook
Expert team
Learning outcomes
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Further information
What's included
Course benefits

Handling Conflict

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In house?

If you are looking for this programme to be delivered in house, specifically for your organisation, please get in touch.
Group discounts?

10% discount for purchases of 10 or more courses.
Payment options?

Option to request an invoice available at checkout stage. Payment plans available for self funders.

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Effective leaders cannot hide away from conflict in the workplace, and will often be judged by their ability to achieve the best resolutions for all parties concerned. This leadership short course examines how best to handle and resolve conflict at work.

Conflict is a normal and natural part of our workplaces as it can be helpful in identifying issues and making necessary changes within the work environment. However, it can also result in unwanted behaviours such as physical or emotional withdrawal, resignation from jobs, dissolution of personal relations, aggression, and even violence.

This short course contains advice on how best to create a positive working environment and minimise conflict. It will give you an insight into effective conflict resolution techniques. But are there actually benefits to some workplace conflicts? How can an effective HR function best be deployed?

Try our online demo or Download a sample workbook

This short course answers these questions and is essential for anyone in their leadership or management role that might be struggling with the impact of workplace conflict. It will provide you with all the knowledge and skills you need to understand how conflict is best handled, and will also look at ways in which this can be applied in real-world scenarios.

By the time you have completed this course, you will have a clear plan of action to help you take what you have learnt and apply it in real life. You will also benefit from a ‘Leadership Showcase’ tool which forms part of the personal development workbook that is included with this course.

hours learning

reflective workbook

days access

24/7

availability

Download a sample online workbook

Includes reflective activities that run directly alongside the online course content
Includes an action planning toolkit after each module to begin to focus on next steps following completion of the course

Leadership showcase tool to ‘showcase your development through this programme’ with your line manager or sponsor
Interactive or downloadable versions of our workbook are available

Download here

Learning Outcome 1

An understanding about what causes conflict.

Learning Outcome 2

The ability to consider the positive and negative effects of conflict on the individual and the team.

Learning Outcome 3

A greater understanding of the stages in the development of conflicts.

Learning Outcome 4

Awareness of effective conflict resolution techniques.

Learning Outcome 5

Consideration of your own organisational policies and HR support.

Learning Outcome 6

An opportunity to consider your own behaviour when dealing with conflict and the impact it has on others.

Learning Outcome 7

Ways to create a positive working environment to minimise conflict.

"We have created an interactive and engaging learning experience using simple navigation, colourful imagery, interactive activities and a comprehensive workbook that applies the learning directly to you and your role."

Sally McAlinney, Online Course Developer

Further information

Online

Handling Conflict

IS THIS THE RIGHT COURSE FOR ME?

If you are looking to improve your conflict handling skills, this leadership short course will be of great help. It is easy to follow and accessible, and will leave you with tools and techniques that you will be able to apply in real-life scenarios.

HOW IS THIS COURSE DELIVERED?

This course is delivered using our expert online resources.

These resources include interactive and highly engaging learning materials and a comprehensive course workbook that runs directly in line with the online course.

Blended solutions: In addition to the online materials we can also provide additional ‘Live Online’ tutorials or face to face support so that you can access the best of both worlds. (Additional costs will apply).

PROGRESSION

We are sure you will enjoy this leadership short course; when you have completed, you can choose from a whole suite of Online Xenonex leadership and management courses.

Alternatively, you could book onto one of our ILM Accredited courses:

ILM 3 Award or Certificate in Leadership and Management
ILM 3 Award or Certificate in Effective Coaching

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What's included?

Learning materials written by subject matter experts

Accompanying Xenonex interactive workbook

Engaging and interactive materials

Bite sized modules designed to tackle one at at time

Leadership Showcase and Personal Action Plan

Xenonex Certificate upon completion

What are the benefits?

For individuals

Be in charge of a better performing team

Feel in control in advance of any potential conflicts

Become more confident at work due to understanding how to resolve conflict

Gain an insight into the power of an effective HR and policy system

For organisations

Less conflict at work and more effective first-line managers

A more harmonious and efficient workplace

Leadership showcase tool allows you to track progress and be part of the programme

A more open and honest workplace culture