If you are looking for this programme to be delivered in house, specifically for your organisation, please get in touch.
Online
Coach training
£25 + VAT
£55 + VAT
If you are looking for this programme to be delivered in house, specifically for your organisation, please get in touch.
10% discount for purchases of 10 or more courses.
If you are self funding and wish to pay by instalments, please contact us.
Effective leaders cannot hide away from conflict in the workplace, and will often be judged by their ability to achieve the best resolutions for all parties concerned. This leadership short course examines how best to handle and resolve conflict at work.
Conflict is a normal and natural part of our workplaces as it can be helpful in identifying issues and making necessary changes within the work environment. However, it can also result in unwanted behaviours such as physical or emotional withdrawal, resignation from jobs, dissolution of personal relations, aggression, and even violence.
This short course contains advice on how best to create a positive working environment and minimise conflict. It will give you an insight into effective conflict resolution techniques. But are there actually benefits to some workplace conflicts? How can an effective HR function best be deployed?
This short course answers these questions and is essential for anyone in their leadership or management role that might be struggling with the impact of workplace conflict. It will provide you with all the knowledge and skills you need to understand how conflict is best handled, and will also look at ways in which this can be applied in real-world scenarios.
By the time you have completed this course, you will have a clear plan of action to help you take what you have learnt and apply it in real life. You will also benefit from a ‘Leadership Showcase’ tool which forms part of the personal development workbook that is included with this course.
hours learning
reflective workbook
days access
availability
Allows you to track the progress of the group.
Personalise the client user area with your corporate brand.
1
Learning Outcome 1
An understanding about what causes conflict.
2
Learning Outcome 2
The ability to consider the positive and negative effects of conflict on the individual and the team.
3
Learning Outcome 3
A greater understanding of the stages in the development of conflicts.
4
Learning Outcome 4
Awareness of effective conflict resolution techniques.
5
Learning Outcome 5
Consideration of your own organisational policies and HR support.
6
Learning Outcome 6
An opportunity to consider your own behaviour when dealing with conflict and the impact it has on others.
7
Learning Outcome 7
Ways to create a positive working environment to minimise conflict.
“The online course worked very well alongside the interactive workbook. It was easy to use and to follow, with the right combination of text, images, and access to further reading and the videos.”
Emma Peel, L&D Advisor, Minster Law
"We have created an interactive and engaging learning experience using simple navigation, colourful imagery, interactive activities and a comprehensive workbook that applies the learning directly to you and your role."
Sally McAlinney, Online Course Developer
Online
Handling Conflict
If you are looking to improve your conflict handling skills, this leadership short course will be of great help. It is easy to follow and accessible, and will leave you with tools and techniques that you will be able to apply in real-life scenarios.
This course is delivered using our expert online resources.
These resources include interactive and highly engaging learning materials and a comprehensive course workbook that runs directly in line with the online course.
Blended solutions: In addition to the online materials we can also provide additional ‘Live Online’ tutorials or face to face support so that you can access the best of both worlds. (Additional costs will apply).
We are sure you will enjoy this leadership short course; when you have completed, you can choose from a whole suite of Online Xenonex leadership and management courses.
Alternatively, you could book onto one of our ILM Accredited courses:
Learning materials written by subject matter experts
Accompanying Xenonex interactive workbook
Engaging and interactive materials
Bite sized modules designed to tackle one at at time
Leadership Showcase and Personal Action Plan
Xenonex Certificate upon completion
Be in charge of a better performing team
Feel in control in advance of any potential conflicts
Become more confident at work due to understanding how to resolve conflict
Gain an insight into the power of an effective HR and policy system
Less conflict at work and more effective first-line managers
A more harmonious and efficient workplace
Leadership showcase tool allows you to track progress and be part of the programme
A more open and honest workplace culture
Download our paper on: Developing and Embedding A Coaching Culture in your organisation
Written by our experts, this guide provides valuable insights into how to set up and maintain a coaching culture, and how to measure impact.